Providing the best experience for our clients isn’t limited to just video calling. We strive to offer you the best experience All The Time, whether its constantly adding cool and fun features to our App, or helping you setup an account for a loved one. If for some reason you are not happy with our product, we will do our best to make it right. One of our friendly and knowledgeable support staff is readily available to help. But should you still want to return the product, we do offer a 30-day money back guarantee. This is from the day of delivery, not the order date.
Our return policy does not apply to products that have been stated as non-refundable, such as products that have been customized. The product must be returned in full in the original packaging with applicable proof of purchase. Depending on the situation, you also may be responsible for the cost of returning the product to us. If, upon receipt of the returned item, it is determined that the product is missing components, damaged, used, and/or not in a condition to be re-sold. ONSCREEN may charge a restocking fee or reduce the amount of your authorized refund. If your return is part of a package deal, but not all goods are returned, ONSCREEN will only reimburse you for the product you returned and may deduct the value of any applicable discounts applied.
To start a return, please contact us at firstname.lastname@example.org.