Providing the best experience for our clients isn’t limited to just video calling. We strive to offer you the best experience ALWAYS, whether it’s constantly adding great features to our ONSCREEN App, or helping you set up an account for a loved one. If for some reason you are not happy with our product, we will do our best to make it right.
We want you to be very happy with our service, that’s why we give you 45-days to use the product, from the date of the order. If you do not wish to keep the service, simply contact our support department and request a cancellation. We will send you a return label, and that is all it takes. We do not issue refunds for the Activation Fee as this covers the costs associated with the trial.
Once your trial is over, we do not issue refunds for subscription fees. However, you can cancel your monthly subscription at any time, and it will be active through the end of the subscription cycle. If you purchased an annual subscription, and cancel it, it will also be active through the end of the subscription cycle, with no refunds offered.
When canceling your subscription, you must return the ONSCREEN Spark hardware that was shipped to you, within 30 days of your cancellation. We will provide you with a return shipping label to make the return easy. The hardware should be in good condition, with all parts and accessories, which includes the Base, Camera, HDMI Cable and Power Adapter. Good condition means that the hardware is free of damage, scratches, and other blemishes, except for ordinary wear and tear resulting from proper use, and is in working condition.
Failing to return the hardware in good condition will result in a $60 charge to your credit card.
If you need to start a cancellation, please contact us at firstname.lastname@example.org.
If you have any problems with our hardware during the life of your subscription, please contact our support team and we will promptly exchange it for you.
Limitation of Liability
ONSCREEN shall not be liable for any incidental, indirect, or consequential damages whatsoever, including but not limited to loss of revenue, data (indirect or direct), loss of profits, or commercial loss for breach of any implied or express warranty on your product even if ONSCREEN has been provided of possible damages. This exclusion or limitation does not apply to you should it be limited by a jurisdiction. Under no circumstances shall ONSCREEN Inc. be liable for any claim related to or arising out of this warranty statement exceeding the original price paid for the product by the original purchaser.