Privacy policy

Last Updated: May 2026

This Privacy Policy describes how ONSCREEN, Inc. (“ONSCREEN,” "JoyLiving", "JoyTV", "JoyTablet", “JoyCalls,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit or make a purchase from our websites, including onscreeninc.com and joycalls.ai, and when you use our software, apps, products, or services, including ONSCREEN, JoyCalls, JoyTV, JoyTablet, JoyLiving, and related services (collectively, the “Services”).

Personal Information We Collect

When you visit our websites, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse our websites, we may also collect information about the web pages or products you view, what websites or search terms referred you to us, and how you interact with our websites. We refer to this as “Device Information.”

We collect Device Information using technologies such as:

• Cookies, which are data files placed on your device or computer and often include an anonymous unique identifier.

• Log files, which track actions occurring on our websites and collect data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

• Web beacons, tags, and pixels, which are electronic files used to record information about how you browse our websites.

Through our Services, we collect information such as names, email addresses, phone numbers, user preferences, call settings, account details, and other information needed to provide the Services (“Personal Usage Information”). For example, phone numbers may be used to place calls, send SMS notifications, provide missed call alerts, send reminders, support account access, or connect users. Email addresses may be used to connect users, provide account access, send notifications, or provide customer support.

Depending on how you use our Services, we may also collect call duration, call metadata such as time, date, and participants, call summaries, user-provided information, and other information generated through your interactions with the Services.

If you use features powered by artificial intelligence (“AI”), certain conversation data may be processed in real time to provide responses, generate summaries, support reminders, improve the user experience, or deliver other features of the Services. We do not sell this data or use it to train AI models outside of delivering and improving the Services.

We may also collect information related to SMS messaging and consent (“SMS Data”). SMS Data may include your phone number, SMS opt-in or opt-out status, the date and time consent was provided, the page, form, account screen, or other source where consent was collected, the language shown at the time of consent, your IP address or device/browser information where applicable, message delivery status, and records of SMS opt-out requests such as replies of “STOP.” We may collect SMS Data when users create or update an account, agree to receive SMS notifications within our Services, or submit forms as prospects, leads, or customers.

When you make a purchase or attempt to make a purchase through our websites, we collect information including your name, billing address, shipping address, payment information, email address, and phone number (“Order Information”). Payment details are processed securely by third-party payment processors such as Shopify Payments, Stripe, or PayPal. We do not store full credit card numbers on our servers.

When we refer to “Personal Information” in this Privacy Policy, we mean Device Information, Personal Usage Information, SMS Data, and Order Information.

How We Use Your Personal Information

We use your Personal Information to:

• Provide, operate, and improve our Services.

• Fulfill orders, including processing payment information, arranging shipping, and sending invoices or order confirmations.

• Place, route, manage, and summarize calls where applicable.

• Send SMS notifications, reminders, missed call alerts, urgent issue notifications, service updates, onboarding messages, customer support messages, and other communications you have requested or agreed to receive.

• Personalize user experiences, reminders, check-ins, and communications.

• Communicate with you.

• Provide customer support and resolve disputes.

• Detect, prevent, and address fraud, abuse, security risks, or technical issues.

• Analyze how customers use our websites and Services.

• Assess the success of our marketing and advertising campaigns.

• Send you information or marketing communications about our products or services, when consistent with your preferences and applicable law.

• Comply with legal and regulatory requirements, including HIPAA where applicable.

We use SMS Data to send text messages you have requested or agreed to receive, including account notifications, service updates, missed call alerts, urgent issue notifications, reminders, customer support messages, onboarding messages, and, where permitted by your consent, marketing or promotional communications. We also use SMS Data to maintain records of consent, honor opt-out requests, comply with legal and carrier requirements, prevent abuse, troubleshoot delivery issues, and document when and how SMS permission was provided.

Service Providers and No Sale of Personal Information

We share only the minimum Personal Information reasonably required with third-party service providers who help us deliver, operate, and improve our Services. These providers are only permitted to use Personal Information as needed to provide services to us and are required to protect it appropriately.

Categories of service providers may include:

• Hosting and infrastructure providers, such as Amazon Web Services or Google Cloud.

• Telecommunications providers, such as Twilio or other phone and SMS providers.

• Payment processors, such as Shopify, Stripe, or PayPal.

• Analytics services, such as Google Analytics.

• Customer support, communication, email, CRM, and SMS providers.

• AI, transcription, or voice technology providers used to power features of the Services.

• Compliance, security, fraud prevention, and monitoring vendors.

We may share SMS Data with service providers that help us send, manage, deliver, monitor, or support SMS communications. These may include telecommunications providers, SMS messaging platforms, customer support systems, CRM providers, hosting and infrastructure providers, and compliance or security vendors. These providers may only use SMS Data to provide services to us, support message delivery, maintain consent and opt-out records, comply with legal or carrier requirements, or protect the security and integrity of the Services.

We may also share Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, enforce our agreements, protect our rights, or protect the safety and security of our users and Services.

We do not sell your Personal Information. We do not sell SMS Data or share SMS opt-in consent data with third parties for their own marketing purposes.

Behavioral Advertising and Communications

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can learn more about targeted advertising through the Network Advertising Initiative at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising through:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some targeted advertising services through the Digital Advertising Alliance:
http://optout.aboutads.info/

For email and SMS communications, you may opt out at any time by clicking the “unsubscribe” link in emails, replying “STOP” to SMS messages, or contacting us directly. Message frequency may vary. Message and data rates may apply.

Zoom Integration

When using certain ONSCREEN products, you may join or start Zoom meetings through an integration we have created with Zoom. In those cases, your use of Zoom is also subject to Zoom’s Privacy Policy, which can be found at:
https://explore.zoom.us/en/privacy/

If you enable the Zoom integration, we may store security tokens that allow us to access your Zoom account on your behalf, with your permission. Upon logging out of your ONSCREEN account, we delete this Zoom token information. We do not store other information related to Zoom beyond what is needed to operate the integration.

Security

We use administrative, technical, and physical safeguards to protect your Personal Information, including encryption in transit and at rest, role-based access controls, and periodic security reviews.

While we work to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure.

Do Not Track

We do not alter our websites’ data collection or use practices when we receive a Do Not Track signal from your browser.

Your Rights

Non-U.S. Visitors

Our websites and Services are intended primarily for users in the United States. If you access our websites or Services from outside the United States, your information may be collected, processed, stored, and transferred in the United States or other countries where our service providers operate. Those countries may have privacy laws that differ from the laws where you live.

If you believe you have privacy rights under the laws of your jurisdiction, you may contact us at:

care@onscreeninc.com

California Residents

If you are a California resident, you may have the right to:

• Request to know what categories of Personal Information we collect, use, disclose, or share.

• Request access to certain Personal Information.

• Request deletion of your Personal Information.

• Request correction of inaccurate Personal Information.

• Opt out of the “sale” or “sharing” of Personal Information.

• Limit the use of sensitive Personal Information, where applicable.

We do not sell your Personal Information, but we will honor applicable opt-out requests.

To exercise these rights, contact us at:

care@onscreeninc.com

Data Retention

We retain Personal Information only as long as necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Examples include:

• Order records may be retained for at least 7 years for tax, accounting, and legal purposes.

• Call metadata may be retained for up to 12 months unless deletion is requested sooner, subject to legal, operational, or security requirements.

• SMS Data may be retained as needed to document consent, honor opt-out requests, comply with legal or carrier requirements, troubleshoot delivery issues, and maintain business records.

• Account and service information may be retained while your account remains active or as needed to provide the Services.

You may request deletion of your data at any time by contacting us, subject to legal, operational, security, or compliance requirements.

Minors

Our websites and Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 13 without parental consent. If we learn that we have collected information from a child without appropriate consent, we will delete it. Parents or guardians may contact us to request deletion.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal obligations, or Services. The “Last Updated” date at the top indicates the latest revision.

Contact Us

For questions or concerns about our privacy practices, to make a complaint, or to exercise your rights, please contact us at:

ONSCREEN, Inc.
Email: care@onscreeninc.com