JoyLiving
for the
IDD Community
Connection, companionship, and remote support for people with intellectual and developmental disabilities—while protecting their independence.
JoyLiving
for the
IDD Community
Connection, companionship, and remote support for people with intellectual and developmental disabilities—while protecting their independence.
Challenges in Remote Support for the IDD Community
IDD providers are asked to extend remote support, protect independence, and meet documentation requirements, often with limited staff and time.
Daily tasks—such as checking on medications, meals, mood, or sleep—can be difficult to complete consistently for everyone served. At the same time, teams need reliable data and records to support ISPs, quality initiatives, and audits.
Video calls and AI phone check-ins for IDD programs
With JoyLiving, programs can:
Increase the number of check-ins completed each week
Respond earlier when something changes
Give teams clearer information for planning and reporting
JoyLiving supports a mix of tablet video calls and JoyCalls phone check-ins. Joy asks a small set of structured questions, delivers reminders, and records basic requests. It then creates summaries and alerts for staff. This approach extends remote support without requiring a proportional increase in staff time.
Be the first to get the new app!
An integrated AI platform for remote IDD support
JoyReceptionist
Inbound call handling for your agency or program
Receives inbound calls, collects key details, answers common questions, and routes or logs requests.
JoyCalls
Automated outbound phone check-ins to your clients
Places scheduled phone calls to the people you support about a variety of topics, saving time.
JoyTablet
Reliable video calls and reminders on a tablet
Video calls, reminders, and activities, all through an easy, resident-friendly tablet interface. Includes Joy, our AI companion in the room.
JoyTV
Life-sized support in group settings.
Uses the television in group homes or program spaces to show reminders, check-ins, and video calls.
Staff Productivity
People you support report issues, ask questions, and need regular check-ins. JoyLiving helps by simplifying video and phone interactions, and automating many aspects of the job. Staff gain time back for in-person support while still having a record of what was said.
Escalation logic
Easy prioritization
Automatic documentation
Client Experience
Joy extends into homes through tablets, TVs, and phones -- devices that are easy to use and approachable. Clients will love this experience.
Simple devices
Delightful UI
Independence and security
In-Home Devices
Our JoyLiving platform also includes devices to remotely support clients,
and maximize family engagment.
JoyTablet
Deliver reminders, notifications and engagement on tablets.
Create a fully connected experience for your clients using lightweight tablets, placed in kitches or bedrooms, as needed. Joy AI check-ins keep your residents connected and informed, and provide powerful data to your staff.
JoyTV
Keep clients connected using their biggest screen.
When deployed as part of a JoyLiving community, our JoyTV platform allows staff members to video call directly into the room, onto the TV. There are also Joy AI check-ins to the TV, as well as reminders and activity notifications.
Key Features
Benefits for IDD Providers & Agencies
Efficiency
Insights
Compliance
Coverage
Benefits for Clients & Families
Connection
Convenience
Peace of Mind
Well-Being
Security & Privacy
Fully encrypted data at rest and in-transit, accessible to only authorized users.
Only users with correct permissions may access resident data. Role based permissions.
Configurable policies to meet community standards and documentation practices.
HIPAA Compliance
at ONSCREEN
Secure video calling, telehealth, and care communication for healthcare and senior care organizations.
ONSCREEN supports communication between providers, care teams, residents, patients, and approved family members. The platform includes encryption, controlled access, no default video recording, administrative management, and Business Associate Agreements when required.
Secure video communication
ONSCREEN video calls are designed for real-time telehealth, care coordination, and family communication. Calls are not recorded by ONSCREEN by default, helping reduce unnecessary storage of audio or video content.
- Secure real-time video communication
- No ONSCREEN recording of video calls by default
- Support for JoyTablet, JoyTV, and telehealth workflows
- Designed for authorized care team and family communication
Video Call Privacy
Live video communication without default recording or unnecessary retention of call content.
Controlled access
ONSCREEN helps organizations limit account access and communication to staff, clinicians, caregivers, and approved family contacts.
- Approved contacts and authorized users
- Organization-managed accounts and permissions
- Resident, patient, and device-level management
- Support for multi-location deployments
Access Controls
Keep calls, reminders, messages, and care-related workflows limited to approved users.
Safeguards that support compliant use
Technical, administrative, and contractual controls for healthcare and senior care deployments.
Business Associate Agreements
ONSCREEN can execute a BAA when acting as a Business Associate for covered entities and healthcare organizations.
Encryption
Data is encrypted in transit and at rest where applicable, including account data, care-related records, and communication workflows.
No Default Recording
Video calls are not recorded by ONSCREEN by default, reducing unnecessary retention of sensitive call content.
Access Controls
Access can be limited to authorized organization users, care team members, caregivers, and approved family contacts.
Administrative Management
Organizations can manage users, devices, residents, patients, permissions, and programs from administrative tools.
Data Minimization
ONSCREEN supports care workflows while limiting unnecessary collection and retention where possible.
Account and device management
ONSCREEN supports centrally managed deployments across homes, communities, healthcare practices, and aging services programs, helping organizations oversee users, devices, and communication paths.
- Centralized user and device management
- Administrative oversight across residents or patients
- Role-appropriate access
- Scalable deployment across programs and locations
Enterprise Management
Browser-based tools for managing users, devices, access, and communication workflows.
Infrastructure and vendor safeguards
ONSCREEN uses secure cloud infrastructure and trusted technology providers. Where required, vendor and subprocessor relationships are managed through appropriate agreements and security practices.
- Secure cloud-based infrastructure
- Encryption-supported data handling
- Appropriate vendor and subprocessor controls
- Security practices aligned with healthcare use cases
Secure Infrastructure
Built on secure systems and vendor controls that support healthcare deployments.
Proof & Recognition
Recognized at CES 2024 and CES 2025 for innovation in digital health and aging.
Start a pilot today.
Note: Volume tiers and multi‑community pricing available. Contact us for a tailored proposal.