JoyLiving:
The Revolutionary AI Platform
Built for Senior Living
Answer every resident call. Capture every request. Check-in with every resident. Automatically surface alerts and insights. Auto‑document for your team. Incredibly simple and friendly for residents -- no apps or hardware required.
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Staff shortages and turnover is rampant in senior living, leading to a poor resident experience. Additionally, manual processes are the status quo, leading to huge inefficiencies. Finally, leadership lacks timely data and insights to drive improvements. We can help.
What Is JoyLiving?
A 24/7 AI Receptionist
Residents call to report non‑urgent issues, ask questions, place requests (maintenance, dining, transportation), share feedback, or simply talk. JoyLiving answers FAQs, captures the details, and routes or logs the request automatically.
◾ No deployment or training required for residents—works on any phone.
◾ Conversation summaries are auto‑logged for compliance and care planning.
◾ Escalation logic flags urgent issues for human follow‑up.
An AI check-in platform over the phone
JoyLiving also includes proactive, automated wellness & satisfaction calls with alerts when issues are detected. Developed to increase resident satisfaction and engagement, our AI companion Joy calls your residents on a set schedule as needed.
◾ Proactively call any resident in your community using their existing phone
◾ Provide friendly conversation to reduce loneliness, health check-ins, medication reminders, and more
◾ Schedule reminder calls about community activities to get reluctant residents out of their rooms
How It Works
Residents call the Joy line — A friendly voice greets them and handles requests or questions.
Smart workflows capture and route — Maintenance tickets, dining requests, transportation, FAQs, and feedback are structured and dispatched or logged.
Leaders receive Daily Insights — Auto‑generated email summarizes issues, trends, and residents needing attention—fueling faster action.
Key Features
AI Receptionist: Accessible to any caller into your community—no apps, no new hardware.
Request intake & FAQ answering: Maintenance, food, transportation, community info, and more.
Escalation rules: Urgent topics flagged to staff immediately via email or SMS.
Custom prompts & workflows: Tailor logic to your operations.
Daily Insights Email: Top issues, trends, and follow‑ups at a glance.
Auto‑documentation: Conversation summaries logged for compliance and care planning.
Benefits for SL Operators
◾ Staff Efficiency: Offload repetitive calls and check‑ins so teams focus on high value, personal care.
◾ Care Quality: Real‑time, structured data to anticipate needs and improve services.
◾ Compliance & Reporting: Automated summaries and trend insights that support audits and family communication.
◾ Workforce Support: Stabilize operations by automating non‑critical touchpoints.
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Competitive Edge: Tech‑forward experience that attracts and retains residents.
Benefits for Residents & Families
◾ Residents feel heard daily—even between in‑person interactions.
◾ Faster answers to common questions without waiting on a person.
◾ Peace of mind for families knowing check‑ins and follow‑ups happen.
◾ Better emotional and social outcomes through more frequent connection.
Pricing
Note: Volume tiers and multi‑community pricing available. Contact us for a tailored proposal.
FAQs
- How fast can we get started? Because JoyLiving works over the phone, there’s no installation for residents. We can stand up a pilot line within 1 week and tailor workflows to your processes.
- What kind of requests can it handle? Maintenance, dining, transportation, common FAQs, and general feedback—with routing and logging to your team.
- What happens with urgent issues? Calls can be transfered to a live person if one is available, and escalation logic flags high‑priority items to staff immediately and highlights them in your Daily Insights.
- Can we customize what it asks or how it responds? Yes. Custom prompts and workflows align JoyLiving to your community’s policies and language.
- What about proactive outreach? Add JoyCalls for automated wellness and satisfaction calls. Alerts are sent if the system detects concerns.
Proof & Recognition
Recognized at CES 2024 (Investor Incubator) and CES 2025 for innovation in digital health and aging.
Security & Privacy
◾ Resident conversations summarized for operational use; access is permissioned.
◾ Configurable policies to meet community standards and documentation practices.
◾ HIPAA Compliant and highly secure with encryption at rest and in transit.